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Inhalt: News & Views Aktuelle Saison Der Verein Das Stadion German Gunners Interaktiv Links Shop
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Arsenal`s Club Charter ACCESSIBILITY 1. The Club continues to strive for wider
access to matches by offering: 2. Tickets for Cup Competitions are priced at the normal prices charged for FA Premier League fixtures and are allocated in accordance with the rules and regulations of the competition. Season Ticket holders have the first seven cup ties played in UEFA Competitions or The FA Cup contained within their season ticket books. Remaining match tickets are sold to members of The Ticket Registration Scheme. 3. Any tickets purchased and then subsequently not required must be returned to the Box Office no later than seven days before the fixture in order to obtain a full refund. 4. General up-to-date ticketing information
can be found on: AWAY SUPPORT 1. The Club does not charge admission prices to supporters of a visiting club, which are higher than those charged to our own supporters for comparable accommodation. In particular our concessionary rates offered to senior citizens and junior supporters apply to supporters of a visiting club. 2. The Club endeavors to abide by the FA Premier League Rules governing the allocation of tickets to visiting clubs. LOYALTY AND MEMBERSHIP 1. HOME MATCHES - Apart from season ticket holders we sell a number of tickets on a 'match by match' basis through our ticket registration scheme. Supporters who are registered within the scheme pay an annual ?20 subscription and thereafter receive a ?1 discount from each FA Premier League ticket purchased for matches at Highbury. AWAY MATCHES - The Club's supporters are allocated tickets for away matches as follows. Supporters can register for our away match ticket scheme whereby they 'undertake' to purchase a ticket, subject to availability, for each FA Premier League match in which we participate. Credit card details are held on file and the supporters' cards are only charged 'match by match' as and when the tickets are issued. Thereafter tickets are sold by giving priority to supporters who have attended most away matches over the last two seasons. The home club determines the cost of these tickets. This particular scheme is open to season ticket holders and travel club members only. To join, call the Box Office on 02077044040 and ask for a debit / credit card mandate. 2. The club operates the 'Junior Gunners' membership scheme for children aged from 0 to 16 years old. (Phone 02077044160 for details). 3. The club also runs a Travel Club for supporters wishing to travel to Arsenal away games. (Phone 02077044150 for details). The Travel Club CONSULTATION AND INFORMATION 1. For season 2001/2002, the club is introducing a 'Supporters Consultative Forum'. A range of supporters will be invited to represent different supporter groups by discussing various issues concerning Arsenal with senior members of the administration team. 2. The Club also consults supporters on a regular basis through supporter panel liaison groups including family members and disabled facility supporters, FAPL annual fans' survey, FA Premier League Supporter Panels and consultation on our new stadium project through our official web-site. 3. The Club has appointed a Supporters Liaison Officer to work closely with existing Supporters Clubs and to extend the network of Supporters Clubs in the UK and abroad. (Phone Jill Smith on 02077044167 for details). 4. The Club publicises its position on major policy issues in the Club Matchday programme, official website and Gunnersline information service. 5. The Club has and continues to develop ways to consult with Sponsors, the local authority and other interested parties. 6. The Club gives the earliest possible notice of any changes to its ticketing policy and the reasons for changes. 7. The Club undertakes research on the design and quantity of new playing strips. 8. The Club will consider its traditional values, along with commercial considerations, when producing new playing strips. COMMUNITY ACTIVITY The Club participates in two schemes namely Arsenal in the Community and The Arsenal Charitable Trust. (Phone 02077044140 for details). Arsenal in the Community and the Arsenal Charitable trust are committed to offering sporting and educational projects and charitable donations where the name of 'Arsenal' can make a special impact to groups and individuals on a local, regional and international scale. The club has recently opened the Arsenal Study Support Centre, which caters for children in the local community in helping them to 'learn through football'. The programme aims to use football as a motivating factor for the children, helping them to improve proficiency in IT, numeracy, literacy and study skills. We frequently make use of our Sports Centre and 'Mezzanine' Lounge in hosting Community activities such as Soccer Schools, Quiz Nights, Indoor Bowls and Children's Parties. (Phone 02077044140 for further details). Projects local to the stadium, minority and
disadvantaged groups receive a special priority. Two key
areas of our input are: Furthermore, the club wholeheartedly supports the aims of innovative schemes, such as 'Kick it Out', to overcome the problems of racism within football. The club takes part in initiatives to increase its support from ethnic communities, having provided complimentary tickets to local publications such as The Voice, New Nation, The Asian Times, The Jewish Chronicle and Parakiaki for competition prizes. MERCHANDISE 1. All replica strip designs have a minimum lifespan of two seasons. 2. The Club provides 'swing tickets' attached to replica Strip stating its launch date. 3. Details of the next intended change of kits are available from the club's retail outlets. 4. The Club carries out its obligations under the Premier League Rulebook to prevent price fixing in relation to the sale of replica Strip. 5. The Club offers refunds on merchandise in accordance with its legal obligations THE STADIUM The club endeavors to ensure that the stadium is maintained to the highest standards ensuring that it is a safe, functional and pleasant environment for supporters and all other users. CATERING Our Caterers, Letheby & Christopher, are fully committed to providing high quality catering operations within the constraints of the existing stadium infrastructure. They will seek to continue to improve their operations through measurement, gained by regularly monitoring customer thoughts and feedback. STAFF CONDUCT 1. Arsenal Football Club expects and requires all Club members to conduct themselves in accordance with the highest ethical standards. Club members are expected to maintain these standards on or off Club premises. 2. All Club members, supporters and all applicants for employment will be regarded equally and be given equal opportunities in all aspects of contact irrespective of their race, colour, nationality, religion, sex, sexual orientation, marital status, age, disability or ethnic origin. CUSTOMER SERVICE 1. The Club responds to any contact from a customer within a maximum of 14 days. If it is felt that the complaint cannot be resolved within 14 days an acknowledgment of the communication will be made as an interim measure. 2. The Club responds by telephone, email, fax or letter - dependent upon the nature of the request - and if a customer requests a response in writing he or she receives one. 3. David Miles, Company Secretary, has overall responsibility for customer service. However, the Club encourages customers to contact the department relevant to their particular query. 02077044040 - Box Office, Manager: IVAN
WORSELL |
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zuletzt bearbeitet am 07. August 2003 von PVG |
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